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Terms & Use Conditions
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OUR STORE POLICIES
As much as we would LOVE to play ALL day with our furry and feathered animal guardians, it's time to get down to business and answer your questions about our policies. Realize though, if NOT for our furry and feathered family members, we would not be in this wonderful holistic health business or lifestyle. So as much as they love to play and goof off, they are a HUGE part of the reason we are here today and able to help others with their beloved pet health issues. Okay...so here's the nitty gritty:
LOCATION & BUSINESS HOURS
All Natural Horses is located in Lake Elsinore, California. We are an hour drive from San Diego and an hour from Los Angeles.
Our business hours are: Monday through Friday 10:00am to 5:00pm PST. We are closed weekends and holidays.
Local customers who wish to pick-up orders from us must call to schedule an appointment. Due to our off-grid location, we meet customers daily at the 15 Freeway and Nichols Rd. off ramp here in Lake Elsinore, unless you are picking up 500 lbs. or more of product, in which case, we will give you directions to our location.
You may order online on our secure server websites. If you prefer to pay via PayPal, shop at our PayPal Friendly website by clicking here.
If you prefer to pay via Visa, MasterCard, Discover, or American Express please click here.
We do accept money orders and checks. Please mail your order to us at our postal mail box address (not our physical address):
All Natural Horses
Or you may fax your order to us at (951) 674-9998 or call us to place your order at (951) 674-0921.
E-CHECK PAYMENT INFORMATION
If you paid via E-Check (through your checking account), it usually takes 3 to 4 business days for your check to clear, so your order will not ship until your E-Check has cleared from your account to ours.
RETURNS & EXCHANGES
We accept returns or exchanges on all non-herbal unused product, in its original packaging within 30 days of invoice. Due to the nature of the herbal products and the possibility/risk of contamination, we are unable to accept refunds or exchanges for any of the Amber Tech Herbal Nutraceuticals for Pets Products. We are sorry, but there are no exceptions! All shipping charges are not refundable. We do charge a 20% restocking fee.
Please call us for an RMA number to return your order. You may also contact us with any questions or concerns that you may have regarding your order. We will try to remedy any problems to the best of our ability. Your satisfaction is very important to us.
All returned/exchanged merchandise must be in original condition and must include, all accessories, packing material, inserts and pamphlets, and the box in which it was shipped in. Shipments of returns must be prepaid. We will not accept COD returns.
Approved refunds will be issued, less the original shipping cost and any credit card or PayPal processing fees, in the same manner they were paid for (i.e., a credit card credit will be issued to your credit card if you paid via credit card, etc.).
Orders usually ship within 1 business day. Occasionally, it is 2 business days.
USPS EXPRESS MAIL (Overnight) SHIPPING
If you ordered USPS Express Mail next day delivery, please make sure someone is at your shipping address to sign for the package when it arrives. Otherwise, please Email Us and advise us to waive the signature requirement on overnight Express Mail packages.
IF no one is available to sign for your package and the signature requirement is NOT waived, the USPS will leave a notice in your mail box for you to pick-up your package at your local post office.
IF you live in a small town, the USPS might not guarantee next day delivery to your location, but TWO (2) business days. If you think this might be the case, if you have a relative, friend, or work address in a bigger town where the USPS would guarantee next delivery, we can ship to an alternate address, if you request it.
Otherwise, we can ship via Fed Ex Priority Overnight for additional cost. Usually Fed Ex overnight services are at least twice as much as the USPS Express Mail services and sometimes over three times the cost of the post office. If desired, we can bill you the additional cost for Fed Ex Priority Overnight service, just let us know.
IF you ordered overnight Express Mail delivery and you have a parvo or distemper emergency, please Email Us and let us know and we will e-mail an Emergency Tea Recipe you can use to keep your puppy or kitty hydrated until your order arrives.
USPS PRIORITY & FIRST CLASS MAIL ORDERS
IF you did NOT order overnight Express Mail delivery and your package weighs less than 50#'s, your order will ship via USPS Priority or First Class Mail and will take 2 to 5 business days to receive.
USPS PARCEL POST, UPS GROUND, & FED EX GROUND ORDERS
If your order weighs 50#'s or more, expect it to come via USPS Parcel Post, UPS Ground, or Fed Ex Ground. These heavy orders will take from 3 to 10 business days to receive.
We LOVE to receive testimonials and photographs of yourself and/or your furry or feathered animal companions. We appreciate your telephone calls advising of how well your pet is healing - this is WHY we sell these excellent natural products, because they REALLY work! If you have time to Email Us with your testimonial and possibly a photograph of yourself or your companion (whichever one of you has been helped by these fabulous remedies), please do so.
As many of you know, the FDA (aka Fear & Death Administration) is trying to limit our access to natural supplements, even making some prescription, or banning their use altogether. Written customer testimonials help to prove our products actually work, even though they are not FDA approved. These products are not FDA approved because it costs $350,000.00 plus to get this approval for EACH and every product. This would then make the products a lot more expensive than they currently are. We are not able to use "telephone testimonials", as we must have "written" testimonials in order to put them up on our website. So, IF your time permits, please e-mail us your testimonials. We are working at getting up the testimonials we have on all of our products and would love to have your happy and healthy photos up there too.
If you have any questions, please feel free to e-mail us at the link below.
Again, we appreciate your visiting our website!
Hugs, Howls, Meows, Health, & Happiness
"The person who says it cannot be
done, should not interrupt the person doing it." ~ Old Chinese Proverb
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